Mastering Digital Transformation: A Change Expert’s Winning Strategies

In this episode of Field Service Stories, Dr. Lee Williams, an expert change management consultant, provides a deep dive into the intricacies of digital transformation in the field service industry. Drawing from his extensive experience, including his work with Garic, Lee offers practical strategies to help businesses streamline operations and successfully implement new technologies.

Listen in to discover:

• How to streamline field service operations with digital tools
• Effective methods for overcoming resistance to change
• The power of big data in improving decision-making
• The balance between technology and human elements in field service

Lee also shares his tried-and-tested strategies for optimising field service management, covering everything from scheduling and real-time tracking to improving reporting and customer satisfaction. Whether you’re transitioning from paper-based processes or aiming to improve efficiency, this episode is packed with insights for businesses of any size.

Key topics include:

• Digital transformation in field service
• Change management techniques
• Process mapping for success
• Overcoming implementation hurdles
• Maximising ROI from field service software